This page is designed to answer the more common frequently asked questions (F.A.Q’s) that we are approached with.
We’re happy to answer any questions you may have so if you don’t see the answers to your queries here, just drop us a line or give us a call!
Tel: 0330 223 4290
General Questions (F.A.Q’s)
Q: What does Inspire Excellence do?
A: This is perhaps one of the most common F.A.Q’s we get asked. We are a HR, Coaching and Training consultancy based near Warrington and in short, we’re here to help you with all your people management!
With Director level experience available to all clients, Inspire Excellence provides high quality and experienced HR support. We support clients with everything from setting up HR for the first time, to chairing formal meetings, to managing HR systems, to also assisting on a much more strategic level (and everything in-between!).
In addition to HR support, Inspire Excellence also offers tailored, bespoke training and coaching/mentoring services. Due to years of training experience along with certifications in a number of different disciplines, Inspire Excellence is well placed to help clients with any training requirements. Talk to us about any training needs you may have!
We offer bespoke solutions to suit:
Micro businesses (usually less than 10 people)
As well as all of the above, Inspire Excellence also partners with breatheHR to offer our clients a great HR software solution! BreatheHR is a great HR system which is easy to use and maintain. Please check out the page dedicated to breatheHR for more information.
Especially important, we understand how important trust is when bringing external consultants into an organisation. Therefore, we are also DBS checked, just for that additional peace of mind.
Q: How can Inspire Excellence help me?
A: Among many things, we can help to ensure your business has:
– The right paperwork and frameworks in place to ensure you’re covered from a legal perspective;
– Employment Contracts, Handbooks, Right to Work, GDPR;
– Comprehensive HR support and advice;
– Coaching, Training and Mentoring as required;
There’s a multitude of ways that Inspire Excellence can help you and/or your business. Have a look through our website for much more information and give us a call to chat any queries through!
We have a variety of packages to suit all types of support and all types/size of business. Contact us for more information.
Q: Why should we use your Company?
A: This is another of the popular F.A.Q’s Inspire Excellence gets asked. Inspire Excellence takes great pride in our work and in our strong relationships with our clients. The Company listens to what our clients want and tailor our services accordingly. We are experts in our field with a huge amount of experience in all aspects of HR, coaching and training. We have also worked with small businesses through to large global corporate businesses, so understand the challenges you will face when dealing with people.
As a business you will get HR Director level experience into your business for a fraction of the cost of having an in-house HR Director. We’re small enough to give that personal touch, but have the experience and associates to be able to scale up for larger projects when required.
As the founding partner of Inspire Excellence UK Limited, Krystyna has spent years working across the full spectrum of HR and in all types and size of business. Krystyna prides herself on attention to detail, being able to tailor services to the Client and providing a high-end level of service, which makes her the number one go to for many clients!
Krystyna has a strong network of associates for larger scale work and only works with people that she trusts and would highly recommend. With a strong sense of integrity and a plethora of experience in this field, you can be sure that you and your business are in safe, capable hands.
To see more of Krystyna’s experience, please do take a look at her LinkedIn profile. Click here: http://linkedin.com/in/krystyna-petersen-fcipd-34135b20
Q: What locations do you work in?
A: We’re based just outside of Warrington. Many of our clients are in the North West, however we do have clients in the West Midlands, Essex and other areas of the UK. We work with some clients onsite and others we support remotely via email, phone, skype. Or we can do a mixture of the two! We’re happy to have a chat with you, to see how we can support you and your business.
Questions (F.A.Q’s) about HR
Q: Do you do: investigations / disciplinaries / appeals / grievances?
A: Yes is the short answer! We can chair any formal meetings for you, be a minute taker and/or assist at any formal meeting. Let’s start by organising a call to discuss requirements, we can then follow up with a meeting (if required) and then we can get going!
Q: Can you review our HR documentation and make recommendations?
A: Yes! We often go into businesses to do a HR audit and see where you are as a business and what you need to update and/or put in place. The length of an audit will depend on the size of the business, the amount of locations we have to visit and how in depth you want the audit to be. For a smaller business it might just take half a day to a day to audit, plus time after to write any recommendations. For a larger business the audit may take a few days, depending on what’s involved. We will work closely with you to assess requirements, answer F.A.Q’s and to provide an accurate and tailored proposal.
We can also review HR documentation, policies & procedures remotely if required.
Q: Can you draft and implement all of our HR documentation?
A: Of course. We can draft and implement contracts, handbooks, HR policies and procedures and many more documents to ensure you have everything you need. Our expertise and attention to detail means you don’t have to worry about documentation – we’ll make sure you have everything you need.
Q: I have a problematic member of staff, can you help?
A: Yes. We can either support your team to deal with the individual (and provide support and advice that way) or we can come into the business as a consultant and deal directly with the employee. Depending on the situation, this might be mediation, performance management, investigations (as part of a disciplinary process) or a number of other processes.
Q: We have a HR person in place, can you support them?
A: We certainly can! We can come in to support your existing team and we can help and/or mentor them if you wish. Inspire Excellence has a strong coaching background, so we are well equipped to coach and mentor any HR personnel. Often we act as a coach to newer HR staff (E.G. coaching/training up HR staff) and we’ve also supported HR Managers/other HR personnel when they’ve come across something more complex to deal with.
Q: I want to build a culture within the business – can you help?
A: Definitely! A large part of what we do when we work with an organisation is to look at culture and employee engagement. Changing culture is not an overnight thing and takes time and dedication but with the right support from us, your business can succeed! We’ve worked with many organisations where we have taken an in-depth look into the culture of a business and put measures in place to change and improve the business and people’s perceptions of it. Talk to us for further detail and how we can support your business in doing this.
Q: Can you provide HR Software?
A: Inspire Excellence partners with BreatheHR which is a great, online HR solution. It’s easy to use, cost effective and Inspire Excellence are happy to recommend Breathe.
However, we also understand that breatheHR may not be suitable for all organisations so if you want a HR software solution, we will work with you to understand your specific requirements and then source and implement a solution that will work for you and your business.
Q: Do you do ad hoc/one off work?
A: Yes. We can come in to support your business as required for ad hoc work. For example, you might just need someone external to chair a formal meeting, do the outcome and then that’s it. We’ve come into businesses to chair investigations, disciplinaries, appeals, grievances, sick/welfare meetings, consultation meetings and many more!
Sometimes organisations just want an external, unbiased person to come in. Sometimes the team inhouse doesn’t have the expertise if the matter is complex, sometimes the person at the centre of the meeting is senior and an external person is more appropriate. There are many reasons why you might prefer an external HR consultant to assist and we’re happy to support businesses in this way.
Q: How else do you work with businesses to provide HR support?
A: These are F.A.Q’s we get asked a lot. We can work with businesses in a number of ways – our priority is to make sure we tailor our services to exactly what YOU want so you are not paying for things you don’t need. The Company can complete work via a day rate, we can set a project price for set pieces of work and we can work with your business long term by way of regular monthly payments. We can work remotely and support via email/phone and/or we can be onsite as often as you need us – it’s really up to you!
Q: Do you do HR Project work? What does that mean?
A: Yes. Inspire Excellence can work with your business for a certain period of time to complete a project. For example, TUPE projects, mergers, redundancy programmes, change programmes to name a few! This is part of the services we offer as a HR consultancy.
Q: Can you provide long term HR support?
A: We can! We can support your business for as long or as little as you would like. Many of our loyal clients work with us as long-term partners (paid for on a monthly basis). We have packages to suit all sizes of business and we can support remotely via email/phone and/or we can be onsite too – it’s up to you! Get in touch to discuss the different packages we offer and how we can support you.
Q: Have you worked with our industry?
A: We work with a broad range of industries. Some of which include; retail, hospitality, facilities management, entertainment, financial services, telecoms, insurance, commercial services and more!
We’re used to tailoring documentation, policies and procedures to fit different industries (and organisations within those industries) so you can be reassured we can help you.
Q: How often should you review your Employee Handbook?
A: I would recommend at least annually and then also when any new piece of legislation comes in that may affect employee’s rights (e.g. when GDPR came in). Make sure everything is kept up to date!
Keeping a handbook (and any other documentation) up to date is crucial and we get many F.A.Q’s around this subject. If you fail to keep documentation up to date, you could be leaving your business wide open from a litigation point of view. Changes to the handbook might include legislative changes, social changes, technological changes and any company changes. It’s amazing how quickly documentation can become outdated so pencil in (at least) an annual review of your documentation to ensure you’re up to date and that all documentation, policies and procedures are current and fit for purpose.
These are the more popular F.A.Q’s we get asked but if you have a question that’s not listed here then please do get in touch!